We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
14 Days Return
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Under the UK Consumer Contracts Regulations, you may cancel and return most new, unused, and unopened items within 14 business days of delivery without providing a reason. Items must be returned in their original condition and packaging, and proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to our error (for example, if you received an incorrect or faulty item). Certain items may be non-returnable for hygiene or safety reasons; these exclusions will be clearly stated on the product page where applicable.
You should expect to receive your refund within four weeks of handing your return to the courier. This timeframe includes the transit time for us to receive the return (5–10 business days), the time required to inspect and process the return (3–5 business days), and the time taken by your bank or payment provider to process the refund (5–10 business days).
To initiate a return, please contact us with your order details. We will provide return instructions and notify you by email once your return has been received and processed.
Shipping
We ship to most addresses worldwide. Please note that certain products may be subject to shipping restrictions or may not be available for delivery to some international destinations.
All orders are processed within 3–5 business days, excluding weekends and UK public holidays. Estimated delivery time is 10–15 business days from dispatch. Delivery times are estimates only and are not guaranteed.
Shipping and delivery delays may occur due to factors beyond our control, including customs clearance, courier delays, or weather conditions. Once your order has shipped, you will receive a confirmation email with tracking information where available. Tracking updates may take up to 48 hours to appear.
Please ensure that all shipping information is accurate at checkout. We are not responsible for orders delivered to incorrectly provided addresses. Customers are responsible for any customs duties, taxes, or additional charges imposed by their local authorities.
What is Lorem Ipsum?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Why do we use it?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
